1. Working in the drive-thru area can cause strains and sprains because:
(check the best answer)

• workers do a lot of reaching and stretching to deliver food to customers
• workers must fill many orders
• workers have to take orders using headsets
• workers walk around a lot in the drive-thru area

2. Which device can help prevent muscle strains and sprains for drive-thru workers?
(check the best answer)

• longer arms
• a drop box
• a sign welcoming customers to be served inside
• headsets

3. Hearing loss can occur while stationed at the drive-thru windows primarily from:
(check the best answer)

• customers honking car horns
• loud car engines
• banging sliding windows
• wearing headsets with volume turned up too high

4. What measures can help protect employees hearing when wearing headsets in the drive-thru area?
(check all that apply)

• relocating drive-thru windows close to heavy traffic areas 
• using headsets that have acoustical limiting devices
• not turning headset volumes up excessively high
• turning headset volumes up high

5. Working in the drive-thru area can cause physical fatigue because workers:
(check the best answer)

• strain eyes from glaring bright lights
• wear uncomfortable headsets
• stand for long periods of time
• must work alone

6. What can be provided to decrease the physical fatigue of drive-thru workers who stand for long periods of time?
(check all that apply)

• anti-fatigue floor mats
• padded shoe inserts
• stools or foot bars
• concrete floors

7. What is the main air pollutant in automobile exhaust in the drive-thru area?
(check the best answer)

• carbon dioxide
• carbon monoxide
• carbon hydrochloride
• carbon chloride

8. Which of the following does NOT help to minimize exposure to automobile exhaust in drive-thru areas?
(check the best answer)

• fans
• air-conditioners
• open drive-ways
• open windows

9. Which of the following does NOT help to discourage workplace violence?
(check all that apply)

• installing bullet-proof glass in drive-up windows
• using drop boxes to deliver food rather than leaning out windows
• installing video surveillance and alarm systems
• isolating drive-thru area from the rest of the building