Describe where the task was encountered, how it was performed, and the specific problem areas associated with the task. Some ideas for this section may include:

1. Employee complaints were repeatedly received.
2. Increased injuries, complaints in one line or production unit, etc., as compared to other units.
3. Recorded injuries/illnesses, absenteeism, health care utilization, turnover were greater than a) our competitors, b) our other facilities, c) we wanted for our plant.
4. Identification through use of reliable analytical tools such as; Checklists, NIOSH Lifting Equation, Job Strain Index, etc.
5. Production indicators such as slowdown at this task reduced overall production or decreased quality of products, services, etc. suggested that we address this problem.

Some issues to consider:

1. What was the solution and how did it address the identified problem? Was it an engineering, administrative, or work practice solution - or maybe a combination of these?
2. Who participated in the development?
3. How was the idea for the solution developed, produced, or acquired (purchased from vendor, built in-house, provided by employee, etc.)?
4. How was the solution rolled out?
5. How much did the implementation cost? Was it feasible from an engineering and/or economic perspective?
6. What actions were required to implement the solution?
7. Where there any barriers that had be overcome to achieve this solution? How were they overcome?
8. How long did it take to accomplish?

Some issues to consider:

1. Did data from pre intervention show the solution reduced complaints, turnover, injury, health care utilization, costs, etc?
2. Did the solution improve satisfaction, production, pleasure, work comfort etc?
3. Was the solution cost justified and efficient? What was the Return on Investment (ROI) time period? There is no right answer here. It can be as exact as: We had 2 back injuries that cost $12,000 and this fix cost $10,000. We have had no injuries in X years so we judge it to be a success; or We spent $500 and our employees are more satisfied which is of great importance to us.
4. How many people did this solution affect?